Frequently Asked Questions
You upload your audio or video files on this page or on our transcription services page.
Or contact us with the scope of your project.
We get back to you with a quote.
We sign a confidentiality agreement if needed.
You make payment towards the quote on our secure payment gateway verified by Visa and MasterCard.
Transcripts are emailed to you as soon as they are done.
Audio & Video Transcription ($1.20 Per Audio Minute):
- Transcription + Proofreading
- Time Stamps Included
- 99% Accuracy
- 2-3 Days Turnaround
- Verbatim Included
RUSH Transcription ($2.40 Per Audio Minute):
- Transcription + Proofreading
- Time Stamps Included
- 99% Accuracy
- 12-24 Hours Turnaround
- Verbatim Included
Machine Transcription ($0.10 Per Audio Minute):
- Single Speaker Dictations Work Best
- Crystal Clear Audio Required
- Transcript won’t be formatted
- No Speaker Labeling
- Proofreading not included
For more information, please visit our transcription rates page.
If you know the total duration of your recorded audio (in minutes), you can calculate how much your project will cost using the rate calculator app on this page.
You can upload your files in the upload box on this page if you scroll above.
Or on our Transcription Services page by clicking here.
If you would like a FREE 5 Minute Trial, please mention that in your message.
There is no need to register, and you can upload 5 files at a time. This is the quickest way.
If you have a large project however, and would like to upload all your files at once, we can set up an FTP account for you, which will make uploading large projects a breeze.
Several factors determine how long it will take for us to complete a project, such as:
Audio Quality: Difficult audio takes longer to transcribe. Which is why it’s a bit more expensive as well.
Audio Duration: It takes longer to transcribe larger projects.
Our Workload: If we’re handling too many projects at the same time, turnaround times may get affected.
We are based in Cardiff, Wales, United Kingdom, with employees from all parts of the world.
We have transcribers and proofreaders based in the UK, USA, Asia, Australia, and Africa.
To achieve 99% accuracy on transcripts, we look for a mix of intelligence, aptitude for language, skill and experience.
You can read our TrustPilot reviews here. We are rated “Excellent” with 100% 5-Star Verified Reviews.
A lot of our customers left reviews before we registered with TrustPilot, which you can read by clicking here or by clicking “Testimonials” in the top menu.
If required, we will sign an NDA (non-disclosure agreement).
All our employees, here and abroad are bound by confidentiality agreements written into their contracts.
Confidential work is assigned only to in-house transcribers and proofreaders using secure communication.
Any freelancer has to sign an NDA before accepting work from us as well.
All audio and video files are deleted from our hard drives once transcription is complete.
Transcripts will be kept in archives until client confirms they’ve received them.
And then deleted from our systems entirely within 2 weeks of confirmation.
Our rates are all inclusive, and there are no hidden costs or “taxes” in quotes or final invoices.
According to our loyal clients, our transcripts are of much higher quality compared to many of our big name competitors.
We strive to achieve 99.9% accuracy on every transcript, irrespective of audio quality.
And that shows in our verified TrustPilot Reviews where we are rated “Excellent” with 100% 5-Star Reviews.
This means every transcript is checked by a quality analyst for errors, which many of our competitors don’t bother to do.
While we may cost a bit more, and take a bit longer, our meticulous attention to detail saves you time and money in the long run.
Our transcripts do not require proofreading by you.
We also believe in compensating our employees properly for the hard work that is put into audio transcription.
We strive to always help people with in-depth, helpful guides on how they can save money on transcription. Whether they are our customers yet or not.
These guides contain extensively researched, proven strategies suggested by industry experts and used by our past and present customers.
Click on any one of the topics below to access actionable tips and tricks before you record your audio or video:
If there are no instructions from the client, by default we transcribe non-verbatim.
Which means we delete repeated words, filler words or verbal nods like “um, ah, you know, um hmm” etc. and clean up grammar.
However, if you require verbatim transcription, we do that too at no extra charge.