Terms & Conditions

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
• You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• This website contains material which is owned by or licensed to us.
• This material includes, but is not limited to the design, layout, look, appearance and graphics.
• Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites.
• These links are provided for your convenience to provide further information.
• They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ScriptoSphere’s relationship with you in relation to this website.

The term ‘ScriptoSphere’ or ‘us’ or ‘we’ refers to the owner of the website.

The term ‘you’ refers to the user or viewer of our website.

Following are the terms and conditions that ScriptoSphere wants our customers to know before they agree to do business with us:

Accuracy:

1. You accept that occasionally there will be unavoidable inaccuracies due to very poor audio quality, English spoken with thick foreign accents, obscure regional slang or dialect, unfamiliar proper names and nouns, and in extremely rare occasions, due to human negligence.
2. We assure you that we take care of extensive research and due diligence on our end for difficult names, geographical locations, technical jargons and slang to maintain 99% accuracy.
3. However, if the subject matter is obscure, brand new and contains never before heard jargons, technical terms and words, we cannot guarantee complete accuracy.
4. Hence, it is the client’s job to provide us with the necessary data, glossary of terms etc. related to the audio or video files beforehand, in order to get a more complete and accurate transcript.

Compensation:

1. Audio transcription is not an easy task, and involves long hours of concentration and hard work.
2. To transcribe a one hour audio file, it can take anywhere between 8 to 10 hours. So, it’s only fair that we get compensated for it.
3. Our policy is upfront payment for all orders, whether it’s human transcription, or automated speech to text transcription.
4. Our payment vendor is 2Checkout.com based in Ohio, and the payment gateway is verified by Visa, MasterCard and McAfee.
5. Both of us will receive payment confirmation receipts which can be used to request a refund in case of any issues.

Formatting:

1. We deliver “clean verbatim” transcripts with no fillers or repetitive words, by default.
2. If you require verbatim transcripts, please let us know beforehand and we will transcribe verbatim for you at no extra cost.